Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Our preferred carriers are DHL for local and international deliveries and A Post for local deliveries. Shipping with DHL allows us to offset our carbon emissions and support internationally recognized climate protection projects. You’ll be asked to select a delivery method during checkout.
30 DAY MONEY BACK GUARANTEE
If you are unsatisfied with your Ixplor™ product, we will gladly refund your purchase within 30 days of your order. You may return products that meet the following criteria for a full refund:
Are unused and/or have no signs of usageAre in their original undamaged packaging, and are appropriately packaged to avoid damage during shippingInclude all parts, hardware and instructions (as applicable) received with your original package
The returned item(s) must include a Return Authorisation (RA) number. To obtain a RA number, please contact firstname.lastname@example.org
Products that have been installed or show signs of use are not eligible for a money back guarantee.
Please note this policy does not apply to batteries, trade show sales, ex-demonstrator stock, clearance stock or sales that are otherwise marked as being exempt from this policy.
You can contact us through our contact page! We will be happy to assist you.